Never Stop Learning With Staff Training and Development

I’ve progressed through multiple roles within HTG, thanks to the staff training and development provided. I started off in retail, moved on to be a Customer Advisor, and now work as a Service Executive at the Helensvale head office.


A Heads Up

My experience with HTG started in September 2014, when my older sister Rogan got the job at the Telstra retail store at Helensvale. Rogan has since progressed so far with HTG herself, now managing the Vast Fortitude Valley Store.


I remember when Rogan first got the job at HTG, she would come home in a different mood every day. Sometimes she would be stressed and exhausted, but she would still be happy and grateful for her job at HTG. I never understood how she could be utterly drained but still have the motivation to go to work the next day and still be excited. But after staff training and development sessions she would come home driven and excited to get back to work to use what she had learned.


During Rogan’s time as a Retail Customer Advisor, it was the people that she worked with that gave her the motivation to go work. If she had a bad day at work with customers, she had her fellow teammates encouraging her to push harder and not let anything get her down.


Work team posing for funny photo.

My Journey

My HTG journey started in the same fashion as my older sister, and I wouldn’t have it any other way! Fate had led me to land a role a the Telstra store in Helensvale, starting as a Retail Customer Advisor. Previously I had only worked in hospitality, so I had some nerves when starting the new job.  In hindsight, I was prepared for the customer service side of things, but I still wasn’t sure if I was fully prepared. I did express this concern when I started, but I was told not to worry as training would be provided. I was a little doubtful at first, but I can honestly say that I was impressed with the amount of training I received from HTG. The best part is the training never stops!


HTG believe in developing their staff members to be the very best that they can be. I have attended a magnitude of in-house staff training and developing programs that have helped me set personal goals and smash my goals at work. I knew within the first couple of weeks of working at HTG this company cared about their staff members and that it would be a great place to work.


Five girls in work uniforms.

Time for a Change

After a year as a Customer Advisor at the Telstra Retail store in Helensvale, it was time for a change. I decided to move to another Telstra retail store under HTG’s banner at Burleigh Heads, where I continued to develop my customer service skills and made amazing friendships with my fellow team members. As well as moving stores, I also took up a role of being a Retail Receptionist working with all three Telstra Stores under HTG. Once again, HTG provided the training to get me in form for my new adventure.
Only recently, I successfully secured the position of Service Executive at HTG’s head office. I am incredibly excited to see how I will progress within my role at HTG. I know I still have so much to learn and I am eager to grow and see where HTG will take me.


Check out our current openings if you’re interested in working for a company with great workplace culture and opportunities to grow!


Megan Reilly